Refund and Returns Policy

Refund and Returns Policy

This is a sample page.


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Jane Scott Ceramics

Lancefield Studios
Lancefield Place
SN13 0HZ

44 (0) 7813718853

Jane Scott Ceramics
Based on 39 reviews
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Rowena Van RensburgRowena Van Rensburg
16:41 25 Feb 24
My mum and I have just spent the loveliest 2 hours hand building a beautiful pot, under Jane’s expert supervision. We did not imagine we’d be able to create anything like we did. We fully recommend the private tuition, and had such a great time, I’m thinking of signing up for the regular classes. Thank you Jane!
Jason RichardsonJason Richardson
20:27 28 Jan 24
Absolutely brilliant day! Jane is a wealth of knowledge, the course teach a range of techniques using slips which I will definitely carry forward in what I make! If you are looking for a surface decoration course in ceramics, look no further!! Will definitely be back!
Chris EleyChris Eley
22:14 14 Jan 24
We both loved the lesson with Jane today - such a great thing to step out of normal life for a while and learn something new and creative. Jane is a great teacher - warm, patient and knowledgeable and made us both feel at ease. We were so pleased with pots we managed to create using the wheel. Thanks Jane
Chris KChris K
16:33 11 Mar 23
Jane was a great teacher, very patient and clear instruction. Under her guidance we both threw our first pot with great success. It was a wonderful experience and I highly recommend others try it!
Dave WebberDave Webber
07:05 31 Aug 21
Brilliant, really helped me sort out the basics for throwing. Great studio / facilities and a Brilliant teacher.
Henry BrooksHenry Brooks
12:44 23 Feb 21
Bought as a present for my mothers birthday, Jane was kind enough to send express to get it there on time! Excellent service. Thank you.
Steven JenkinsSteven Jenkins
16:34 19 Oct 20
Great place to learn ceramics!
Suze MacSuze Mac
17:27 16 Oct 20
What a lovely way to spend a birthday safely with friends under the gentle and wise tuition of Jane - so lovely to have a Clay Day in the Potting Shed ... will be back again soon x
Daniel AllsopDaniel Allsop
16:35 25 May 20
Had a fantastic zoom session with Jane, then when we dropped off our pottery to be fired we ended up buying a couple of pots/vases as they were just so beautiful!
Robin WorrallRobin Worrall
14:23 19 Mar 20
Possibly one of my most favourite memories ever. What’s not to love about a hands on creative clay class followed by the most sumptuous and delicious vegetarian brunch... literally heaven 😍
My boyfriend and I did a pottery workshop for our one year anniversary and it was so lovely. Jane was a great teacher and we had a great laugh!Would recommend to everyone!
Toni HoveyToni Hovey
12:54 23 Nov 19
Have just completed two wonderful workshops making bowls and then Christmas decorations. Such fun and so relaxing to get creative with clay. Jane is a fantastic teacher and I would really recommend her workshops..
lynn franklinlynn franklin
17:15 04 Sep 19
Jane is brilliant at teaching and guiding choices and rescuing disasters! These are pieces i made when i first started, no experience at all but alot of enthusiasm. I love the self directed learning style. We laugh alot, learn and relax. Brilliant sessions.
Dave WilliamsDave Williams
08:12 19 Jul 18
Jane has a fabulous easy going coaching style of teaching. I have never handled clay in any form before but Jane enabled me to throw a couple of creditable pots on her wheel within a couple of hours... all my own work. A fantastic experience. Thanks Jane
Miss ScottMiss Scott
19:53 19 Jun 18
I brought my son to do a jug work shop and we both had a wonderful time with this hands on creative workshop. Jane is lovely, very kind and attentive, guiding us through the creative process and even making tea along the way! The workshop was a cosy space filled with Jane’s amazing ceramics and we were both so proud of our beautiful unique creations when they were finished, we will treasure them forever!! Would definitely recommend this to anyone old or young, we will certainly be back for more!!